Thompson Hine LLP has been named as one of the top 2 law firms in the country for customer service and the only firm ranked in the top tier for “Provides Value for the Dollar,” according to the 2011 BTI Client Service A-Team: Survey of Law Firm Client Service Performance, issued this week by The BTI Consulting Group, Inc. The independent report evaluates law firm performance based solely on customers feedback from general counsel and C-level executives across the country. The firm has offices spread across in Atlanta, Cincinnati, Cleveland, Columbus, Dayton, New York as well as Washington, D.C.
Thompson Hine was named among the top-tier "Best of the Best" performers in eight categories that drive advanced client relationships:
Focus on Customers, Understands the Client’s Business, Provides Value for the Dollar, Regional Reputation,
Spontaneous Communication, Keeps Customers Informed, Meets Scope and Budget, Foreknowledge of the Client’s Needs
The firm also obtained high scores in the 9 added categories used by customers to rank the firms. The report focuses that customers value Thompson Hine’s dedication to superior client service through the firm’s outstanding communications and fine client service.Thompson Hine drives itself to the top of The BTI Client Service 30 by proving an extraordinary understanding of clients needs.
BTI surveyed almost 300 corporate counsel and C-level executives at Fortune 1000 and big companies across the United States. Respondents rated law firms on precise activities they use to decide on and appraise outside counsel. Thompson Hine has been ranked among the firms on The BTI Client Service A-Team for the past 9 successive years.
